![]() Find the location to update the virtual channel allow list policy and change the policy to disabled.Open Citrix Studio and navigate to the ICA policies section.If the policy state was changed to enabled after updating to release 2109, you can edit the policy to return the status to disabled. The easiest way to ensure that Zoom can create and open a virtual channel to connect to the VDI plugin is to set the policy for the virtual channel allow list to disabled. How to change the virtual channel allow list policy to disabled Citrix Studio access and permissions to make the required changes. ![]() Prerequisites for configuring the Citrix virtual channel allow list policy for Zoom How to add values for Zoom VDI client to the virtual channel allow list.How to change the virtual channel allow list policy to disabled.Additional steps are required to allow Zoom to open a virtual channel. Starting with Citrix VDA 2109, the default virtual channel allow list policy changed from Enabled to Disabled. This occurs even if you are upgrading an existing installation where you did not change the policy. Zoom uses the virtual channel to connect to the Zoom VDI Plugin on the thin client, in order to provide an optimized Zoom Meeting and Zoom Phone experience. Citrix ICA policies include an option to control if applications are allowed to allocate a virtual channel, which the VDI Zoom Meeting client requires.
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