![]() Please try following below steps and let me know how it goes: ![]() I've shutdown and restarted, directly connected, over network and tried wi-fi. I removed the printer from printers & scanners and added it choosing Generic PCL Printer, HP DeskJet Series and HP LaserJet Series printer software. It promptly detected my printer/scanner, but when I try to access it, it displays 'Printer Offline' (once again currently online, working, and directly connected to my computer via USB). I uninstalled that and installed HP Easy Start. I uninstalled and reinstalled HP easy scan (with updates to support 11.1) but HP easy scan will not locate a scanner (currently online, working, and directly connected to my computer via USB). I installed the HP uninstaller and followed all steps. I can connect to the printer though the mac print and scan utility, but I can only print, not scan. The mac Image Capture app does not locate any installed devices. If I click 'preview', the scanner will initiate and an image will preview, however, the scan functionality is inoperative. I can access the hardware via IP, and can access Webscan. We own a HP Photosmart Premium C309g - yes I know it's old and printers don't last forever, but the device itself is in perfect working order.Īfter updating to MAC OS X, I lost all connectivity functionality (I could still copy or print a quick sheet, but nothing from my computer).Īfter troubleshooting and updating to macOS 11.1, I was able to regain printer functionality, but I still cannot scan (or access any utility features, or use the hardware from any device other than my profile on our computer). Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.to download and install the HP Photosmart Premium All-in-One C309 Series Full Feature Software and Driver. If you see it Click on it and click Remove at the bottomġ1.) Select Apply and Ok on the Print Server Properties windows (Note: there is a space in between "printui.exe" and "/s")ĩ.) Look for HP Printer driver. If you see it listed right-click on it and choose `Delete' or `Remove Device'Ħ.) Open up the run command with the "Windows key + R" key combo.ħ.) Type printui.exe /s and click Ok. If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:ġ.) In Windows, search for and open Programs and featuresĤ.) In Windows, search for and open Devices and printersĥ.) In the Devices and Printers windows look for your HP printer. The HP Smart app includes tools to print, scan, check ink levels, and set up your printer on a wireless network.Ĭlick on this link: for Using the HP Smart App. If you can copy and print, follow the below steps. To provide you with an accurate solution, I'll need a few more details: Chinese you for joining the HP Support Community.
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